OPEN CAMPUS DRIVE-: eclinicalWorks

Date of Campus     : Tuesday, 10th January 2017.

Reporting Time      : 9.00 A.M Sharp

Venue                     : Global Engineering College, Jabalpur.

Contact Details      : +919713757501.

Job Description –: Strategic Account Manager


Designation: Strategic Account Manager

Department: Technical Support

Reporting Structure: Team Leader

Position Based Out of: Mumbai

Working Hours: US


Joining: Immediate.


Job Descriptions

         Strategic Account manager is a trusted advisor for our clients who oversees all the support issues for our clients and ensure they're resolved in a timely manner with satisfaction

         They are the single point of contact for all the escalations and concerns clients may have related to products/services

          Builds strategic relationships with major customers and has regular interactions with all their clients

         Drives alignment within the whole organization

         Is a central, pivotal point of activity

          Delivers value to customers

         Consultative selling: Creating simple, effective and collaborative key account growth plans


Key Responsibilities

         Meet the defined SLA for all the concerns or queries raised by our clients

         Expected to know our product line and assist clients in their day to day operations

          Maintain the desired communication standards (Verbal/Written) set by the organization

         Identify gaps in client’s workflow and provide necessary suggestions

         Handle cases, schedules, escalations effectively

         Maintain quality documentation standards

         Maintains appropriate reports for their clients and day to day activities

         Should report to work on scheduled days and avoid unplanned absenteeism’s

         Follows and promotes company's culture and policies

          Strive to achieve the company's vision and values at all possible times


Computer Skills:

         Basic understanding of Architecture

         Basic understanding of Servers (Application, Database & FTP)

         Basic Networking Concepts


General Requirement

         Excellent inter-personal skills

         Excellent Spoken and written English

         Excellent Analytical Skills


MBA Passouts/Final Year Appread (All Streams).


Rs. 2.8 L PA, CTC.

Registration Form (Click Here).




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