Date of Campus : Tuesday, 10th January 2017.
Reporting Time : 9.00 A.M Sharp
Venue : Global Engineering College, Jabalpur.
Contact Details : +919713757501.
Job Description –: Strategic Account Manager
Designation: Strategic Account Manager
Department: Technical Support
Reporting Structure: Team Leader
Position Based Out of: Mumbai
Working Hours: US
· Strategic Account manager is a trusted advisor for our clients who oversees all the support issues for our clients and ensure they're resolved in a timely manner with satisfaction
· They are the single point of contact for all the escalations and concerns clients may have related to products/services
· Builds strategic relationships with major customers and has regular interactions with all their clients
· Drives alignment within the whole organization
· Is a central, pivotal point of activity
· Delivers value to customers
· Consultative selling: Creating simple, effective and collaborative key account growth plans
· Meet the defined SLA for all the concerns or queries raised by our clients
· Expected to know our product line and assist clients in their day to day operations
· Maintain the desired communication standards (Verbal/Written) set by the organization
· Identify gaps in client’s workflow and provide necessary suggestions
· Handle cases, schedules, escalations effectively
· Maintain quality documentation standards
· Maintains appropriate reports for their clients and day to day activities
· Should report to work on scheduled days and avoid unplanned absenteeism’s
· Follows and promotes company's culture and policies
· Strive to achieve the company's vision and values at all possible times
· Basic understanding of Architecture
· Basic understanding of Servers (Application, Database & FTP)
· Basic Networking Concepts
· Excellent inter-personal skills
· Excellent Spoken and written English
· Excellent Analytical Skills
MBA Passouts/Final Year Appread (All Streams).
CompensationRs. 2.8 L PA, CTC.
Registration Form (Click Here).